Terms & Conditions - Montenegro

Rental Terms and Conditions

General Terms

Supplier reserves the right to refuse or cancel booking at any time if you do not meet renting requirements. Ensure sufficient funds on your debit/credit card. All drivers must hold a valid driving license and passport; international licenses require passport on collection. Additional drivers must meet same license requirements. First driver included; daily charge applies per additional driver. Roadside assistance covers mechanical faults; negligence (lost keys, fuel) may incur fees. NO SHOW: Failure to collect before pickup may incur a fee. Vehicle must be returned on time and in the same condition (normal wear excepted). Local tolls/highway fees may apply. Smoking prohibited.

Security Bond

Supplier requires a security bond at collection. Deducted from card; cash not accepted.

Restricted Roads / Areas of Use

Driving on dirt roads, off-road, sand, or water is prohibited. Vehicles have GPS trackers. No insurance covers off-road damage. Penalty: €300.

Optional Items / Extras

Special equipment and extras may be requested at booking. Subject to availability and change.

Traffic Infringements

Renter responsible for all fines (speeding, parking, tolls). Supplier charges administration fee.

Driver Age & Category Requirements

• MINI, ECONOMY: Min age 21, license ≥1 yr.
• COMPACT, INTERMEDIATE: Min age 23, license ≥2 yrs.
• LUXURY, MINI VANS, SUVs: Min age 23, license ≥3 yrs.
• Young driver surcharge: EUR 14/day (<25 yrs), max EUR 140.
• Senior surcharge: EUR 14/day (≥72 yrs), max EUR 140.

Mileage Policy*

Unlimited mileage included. Drive365 enforces fair usage; penalties for excessive/abusive use.

Fuel Policy

Like-for-Like Policy: Return vehicle with same fuel supplied. Missing fuel: replacement + EUR 25 fee + price per liter at gas stations at that time.

One Way Rentals

Permitted at most locations. Service fee applies.

Driver License Rules

Valid full license required. Non-Latin alphabets require International Driving Permit or translation. License valid entire rental, held ≥1 yr. Additional ID/address may be requested. Delayed pickup >1 hr cancels booking. No refunds for early return, shortened rental, or downgrade.

Service Outside Normal Business Hours

Out-of-hours service on request. Fees apply: EUR 50.

Compensation Policy

Maximum compensation for unaccommodated bookings ≤ booking price on voucher.

Additional Driver

Must meet renter requirements; can be added at branch. Daily EUR 10, max EUR 100; max 2 drivers.

After Hours Service

Pickup/drop-off outside office hours: EUR 50 including airport fee.

Late Return

After 60 min late: additional full-day rate + EUR 40 fee.

Cross Border Policy

Written permission required; €50 per border crossed.

Damage Waiver

Covers renter liability unless violating Road Code.

• 900 EUR – MINI/ECONOMY
• 1200 EUR – COMPACT/INTERMEDIATE/CROSSOVER
• 1400 EUR – SUV/7-seater MINI VAN
• 2000 EUR – 9-seater VAN/PREMIUM/LUXURY

Collision Damage Waiver (CDW)

Excludes underside, interior, windshields, mirrors, keys, antenna, fuel, ferry, acts of God, terrorism, wheels/tires. Without CDW, renter pays full damage. Police report mandatory. Void if caused by DUI, unauthorized drivers, racing, towing, off-road, hire, legal violations, negligence.

Delivery and Collection

On request; bookings@Drive365.rent. In pickup/drop-off city: EUR 1.5 + VAT. Other cities: fees apply.

One Way Drop Policy

On request at specific locations. Unauthorized drops incur fee.

Inclusive Policy

Total rental charges include unlimited mileage, CDW, theft protection, supplementary liability, airport fee, VAT. Optional protection/equipment subject to airport fee & VAT.

Personal Accident Insurance (PAI)

Covers driver medical up to EUR 350, death/permanent disablement up to EUR 15,000. Cost: EUR 2/day + taxes.

Forms of Payment

Credit card in renter’s name required for deposit. Accepted: Mastercard Credit, Visa Credit (physical cards only). Not accepted: AMEX, virtual, prepaid, Vpay, ApplePay, GooglePay, Revolut, Maestro.

Credit Card Hold

Deposit preauthorized equal to insurance waiver; refunded if no extra charges. Extra up to EUR 150 for fuel. Deposits per category: 900–4000 EUR.

Roadside Protection

Free 24/7 roadside assistance. Off-road towing costs charged to driver.

Renter Requirements

License ≥12 months; acceptable countries: EU + others. International Driving Permit required for non-EU/non-Switzerland; certified translation for non-Latin licenses. FDW optional; reduces CDW excess to zero unless traffic violation. Admin fee EUR 40 + airport fee applies for damages/theft. Cleaning fee EUR 30–150 for dirty vehicles; off-road towing charged. Police report mandatory.

Supplemental Liability Protection (SLP)

Included; covers up to EUR 1,200,000/person for bodily injury/death, EUR 1,200,000 for third-party property damage.

Theft Protection (TW)

Covers total theft; deductible 900–4000 EUR by car group. Excludes attempted theft, lost keys, personal items, acts of God/terrorism.

Cancellations & Refunds

Cancellations up to 48 hrs prior allowed. Late/no-show fees unless COVID-related. Refund = full price; EHI may audit.

Booking & Amendments

Booking confirmed via email voucher; deposit non-refundable. Amendments may be new booking; EUR 25 alteration fee. Vehicle capacity & luggage must be respected; Drive365 may refuse rental if unfit/ineligible.

Liability & Disclaimer

Website and booking info provided as-is. Owners not liable for direct/indirect losses or damages from use.

Payment Accepted

Accepted cards: Mastercard Debit, Visa Debit, Mastercard Credit, Visa Credit (physical cards only). Not accepted: American Express, Prepaid cards, Virtual/Online cards.