Privacy policy
1. Introduction
At Drive365, protecting your privacy and safeguarding your personal data is a top priority. We are committed to complying with the General Data Protection Regulation (GDPR) and ensuring that your personal data is handled in a secure, responsible, and transparent manner. This Privacy Policy outlines how we collect, use, and protect your personal data when you interact with us.
2. Data Collection and Types of Data
We collect various types of personal data, including but not limited to:
Personal Identification Information: Name, address, phone number, email address, and date of birth.
Transaction Data: Credit card details, rental agreements, booking information, and payment history.
Technical Data: IP address, browser type, operating system, and usage data from our website and mobile applications.
Communication Data: Correspondence via email, chat, or phone.
This data is collected directly from you when making a reservation, renting a vehicle, or communicating with us, and indirectly via website usage (cookies, analytics).
3. Purpose of Data Processing
We process your personal data for several purposes, including:
Service Provision: To process your rental booking and ensure the effective delivery of services.
Customer Support: To assist with any inquiries, complaints, or issues during your rental experience.
Communication: To send booking confirmations, reminders, and updates about your rental.
Marketing: With your consent, we may send promotional offers, newsletters, and updates about new services.
Legal Obligations: To comply with legal requirements (e.g., tax and accounting regulations).
4. Legal Basis for Processing
We rely on the following legal bases for processing your personal data:
Contractual Necessity: Processing data necessary for the performance of a contract (e.g., to fulfill rental agreements).
Legitimate Interests: Where necessary for our business operations, such as improving services or preventing fraud.
Consent: When we ask for your consent to process your data, such as for marketing purposes.
Compliance with Legal Obligations: To fulfill our legal duties, such as tax, insurance, and regulatory requirements.
5. Data Retention
We retain your personal data only for as long as necessary to fulfill the purposes outlined in this policy or as required by applicable law. This includes retaining personal data related to rental agreements, financial transactions, and communication for the required legal retention periods.
Once your data is no longer needed, we will securely delete or anonymize it.
6. Data Sharing and Third-Party Processors
To deliver our services, we may share your personal data with third-party service providers, such as:
Payment processors for handling financial transactions.
Insurance companies for rental coverage and claims.
Vehicle suppliers and partners for fleet management and service delivery.
All third-party processors are required to handle your data securely and in compliance with GDPR standards.
We do not sell, rent, or lease your personal data to third parties for marketing purposes.
7. Security of Personal Data
We implement appropriate technical and organizational measures to protect your personal data from unauthorized access, loss, misuse, or disclosure. These measures include encryption, secure servers, and regular security assessments.
8. Rights of the Data Subject
As a data subject, you have the following rights:
Right to Access: You can request a copy of the personal data we hold about you.
Right to Rectification: You can request corrections to any inaccurate or incomplete data.
Right to Erasure (Right to be Forgotten): You can request that we delete your personal data, subject to certain legal conditions.
Right to Restrict Processing: You can request that we restrict the processing of your data in certain circumstances.
Right to Data Portability: You can request that we provide your data in a commonly used, machine-readable format, allowing you to transfer it to another service provider.
Right to Object: You can object to the processing of your personal data for specific purposes (e.g., marketing).
If you wish to exercise any of these rights, please contact us using the contact details provided below.
9. Cookies and Tracking Technologies
We use cookies and similar technologies to enhance your experience when using our website. These technologies help us analyze website traffic, personalize content, and improve functionality. You can manage your cookie preferences through your browser settings.
10. International Data Transfers
In some cases, your personal data may be transferred to countries outside the European Economic Area (EEA). If we transfer your data internationally, we ensure that appropriate safeguards are in place, such as using Standard Contractual Clauses or other mechanisms to comply with GDPR requirements.
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any significant changes through email or a notice on our website.
12. Contact Information
For any questions, concerns, or to exercise your data subject rights, please contact us.
